I also received a phone call from the supervisor Christine at phone number 1-949-706-6400 who left me a voicemail, and i quote "Andrea this is Christine at Dermacia and um I am giving you your last credit back because um raelly its time for the emails to stop and we have a lot of customers to serve and we really dont need to um continue on this way so you can have your money back and um so i, i hope that we wont be hearing from you again, bye."
That is among one of the rude unprofessional phone calls that i have received from their company. I was also told to never call them again or email them. They refused me customer service, and got so annoyed when i found out that hundreds of other people had had the same problem that i did, that they just gave me my money back. I then called to check on if she had credited my acocunt yet, and my response was in a loud rude tone "I ALREADY DID IT.", and then was hung up on.
I was harrassed, made out to look like the bad one, when the only reason i complained was because their company gave me a reason to and i wanted my money back since they said they "lost" my return package to them.
Date:
Mon, 8 Jan 2007 11:08:42 -0800 (PST)
From:
"Andrea"
Subject:
RE:
To:
"Dermacia CS" CustomerSupport@Dermacia.com
Hello, i would like to just mention that today January the 8th, i recieved my Dermacia. My payment schedule is set for Febuary the 4th, I am supposed to get a free 30 day trial, that would put my first payment at Febuary the 6th not the 4th. I just wanted to inform you. Let me know if the date has been changed for payment. I just recieved the package today.
"Label/Receipt Number: 9102 7931 3814 0019 9983 25Status: AcceptanceYour shipment was Accepted/Picked Up at 11:34 AM on January 8, 2007 in CONTOOCOOK, NH 03229"
Subject:
RE:
Date:
Tue, 13 Mar 2007 13:52:37 -0700
From:
"Dermacia CS"
To:
dreas_dream@yahoo.com
We refuse service to customers that continue to harass us with questions that were already answered. Both myself and Christine have attempted to help you, and you continued to use foul language and yell at us. We do not appreciate being yelled at, and we do not have to stand for verbal abuse from our customers.Dermacia stands by the quality of service to customers that allow us to help them and cooperate.
Date:
Wed, 14 Mar 2007 05:28:38 -0700 (PDT)
From:
"Andrea"
Subject:
Re:
To:
"Dermacia CS"
Thank you for sending me that rude email so i can show BBB, also i was at work when is spoke and emailed you, so there is no way i could have used foul language, first of all our computer's don't allow it, and secondly i work right next to my boss. Nice try. I am just trying to recieve my money back after finding out that you have scammed people.
-Andrea Pearson
Subject:
Date:
Wed, 14 Mar 2007 12:15:06 -0700
From:
"Dermacia CS"
To:
"Andrea"
I was referring to foul language you used with us over the phone. We have nothing to hide with our service.I have also included these e-mails in your customer's notes.
Subject:
RE:
Date:
Wed, 14 Mar 2007 12:18:01 -0700
From:
"Dermacia CS"
To:
dreas_dream@yahoo.com
What is your last name? So I can include these e-mails to your customer's notes.
Date:
Thu, 15 Mar 2007 06:08:03 -0700 (PDT)
From:
"Andrea"
Subject:
RE:
To:
"Dermacia CS" CustomerSupport@Dermacia.com
Please explain, since it is my name, for you to not use as you please, what you mean by customers notes. I got a message from Christine saying she was going to refund my money, why are you still continuing to contact me. Also i used no foul language with you over the phone, you have made that up, and my phone calls were recorded so i have prove of that, i prefer you not to lie, i not once swore at any of your representitives and i have prove of that, due to me using our work line to call you during my lunch break. Thank you. I hope for you to contact me and tell me what you are using my name on, and then to never speak with anyone from Dermacia again since Christine has told me that you will be refunding my money.
-Andrea
