STOP DERMACIA: Rachel Hunter needs to be warned/ Email Her your complaints! To:rachelhunter@rugbycontracts.co.nz

Thursday, March 15, 2007

Rachel Hunter needs to be warned/ Email Her your complaints! To:rachelhunter@rugbycontracts.co.nz

Rachel Hunter Representatives,

I would just like to send you an email on behalf of Rachel putting her face on the Dermacia commercials, I wanted her to know what she was connecting her face to probably without her knowledge. Dermacia has been scamming the public, and hundreds of people have been filing complaints with The Better Business Bureau. They are billing customers early, and not returning their money if they choose to return product. I personally had to fight with them since December, and today is March. Personally I had to fight with Dermacia in order to receive my refund finally. They were rude and down right nasty to me. They have called me and emailed me saying that I am using foul language and being rude. However, I am using my work phone and I sit next to my boss. There is no possible way I could use foul language at work and not be written up for it. Not to mention I am a Christian and while I am no way perfect, I do not use foul language. I will be forwarding the emails they sent me so you can see how rude this manager Christine and the other representatives have been, and other complaints from hundreds of customers that have filed reports with the Better Business Bureau of California. I also have a voice mail saved in which they stated once again that they emails need to stop and the foul language. They took $50 of my hard earned money so of course I kept contacting them until I was given my money back. I have reported them to the BBB, whom they have an F rating with already. After I informed them of this they have agreed to refund my money because "they need the emails to stop". If they really sincerely did not receive my package back, why would they now finally agree to refund me? I am enclosing at the bottom of this email numerous other complaints about this company, associating Rachel's name with the product. If my name were representing something that was this dishonest then I would also want to know. I hope sincerely that you do not know. It would sadden me and many of her fans to know you supported this company knowing how they are.
I appreciate you taking the time to read this.

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Dermacia Current Customer Complaints

by jillhickey on 5/2/2006 8:17:00 PM more reviews by jillhickey I, ordered this off the Rachel Hunter, et al. infomercial. First, it took a month to get here- not acceptable. Then, they had 2 colors, (One supposed to be Cool, the other Warm) in the med kit. The "warm" was ok, the cool made me look ashy and gross (I"m a Mac NC30ish, LM Van Beige) Anyway, I thought I'd like the coverage until it settled in...to my pores... in a big way. Also, the brushes were less-than caliber and I HAVE NO IDEA WHAT SOMEONE WILL DO WITH THE 6 Squirty gel "colors" b/c the colors are wierd and non-blendable to me... Anyway, right on back went the stuff. Certainly not worth 90$ or whatever it was. Go to Kohl's and get the American Beauty stuff instead... 12/14/06! Lemme add to this review! I was just sent a BILL for this from a Collection house. How humourous. A) I sent it back and had a fit all over them demanding that they return and credit B) IT totally sucked and C) NOW, I'm receiving a bill? 6 months later. Who does the book-keeping for this outfit? a toddler??? Ridiculous. Crappy crappy product. Sorry, Rachel Hunter... JLH

by laxdrea15 on 3/9/2007 11:31:00 AM more reviews by laxdrea15 Dermacia is AWFUL!!! I am still in an ongoing battle with them. I purchased the 30 day free trial and sent it back after i realized the makeup was cake-ish and actually made me break out, and i usually don't break out. It felt thick and it looked kind of fake. The colors didn't match, and when i sent it back to them in the mail, they say three months they still haven't recieved it, i find that highly wrong, also they took the 50 dollar charge out of my account anyways, and i'm fighting to get my money back, they wont give it to me. They told me if i had a receipt showing the tracking number of the package that i sent to them, that i could get my money back, however i live in a small town and the receipt doesn't say, shipped to blah blah dermacia on this date and heres the tracking number. It says my post office name and 9.95 transaction, it doesn't say 9.95 shipping and handeling. I am so mad, then the supervisor advised the person in charge of email to block my account name, and to tell me not to contact them again because they don't know how to deal with customers like me. I am furious. DONT WASTE YOUR MONEY, i really wish i didn't. I read reviews that were bad and good before i got it, but seriously, it is true, they are scamming people, and they SUCK!!!!! by Veronica2321 on 1/30/2007 2:23:00 PM more reviews by Veronica2321 As for me I never even got a chance to try this product and after reading all the reviews,I am glad that I never got it. I just wanted to tell everyone to be very careful with their customers service. I placed my order on Jan. 10th after watching the Rachel Hunter infomercial, placing my order was great the lady was very helpful but I was confused about the high price that they charged instead of the $9.95 for 30 days it was crazy. I was so excited and even more excited because the lady said if you pay your two payments of 45.95 plus shipping upfront you will be getting your make up with in 5 to 7 business days lets just say today is January 30th and still have not gotten it. During this forever time of waiting today was my 6th time speaking to someone in their customers service line, I even talked to two supervisors and everyone just gave me the run around. It will be there in two days your order was sent out, or an e-mail saying we are on back order, then the biggest lie of all your bank has declined our charge, when there was more then sufficient in my account. Their customer service sucks!!! Today when I spoke to the last supervisor she was yelling at me like it was my fault and she would not even let me speak so I told her that I wanted to cancel my order and she was just rude. I can not believe that people there are so incompetent. Well that is all I have to say, DO NOT WASTE YOUR TIME!!!

by babyboo_650 on 12/9/2006 4:07:00 PM more reviews by babyboo_650 I ordered this product, and the colors even in tan didn't seem to match my skin tone, they weren't dark enough because I thought if I ordered the dark color instead of tan it would be too dark. I called them to make an exchange for the foundation and it's been a month and it hasn't come in the mail yet. They said that my 30 day trial would start when I receive the other foundation but they already charged my credit card for the other foundation that's the wrong color. What's up with that? I'm just waiting for the other foundation so I can make the return.

by NeroliIngwer on 11/17/2006 4:31:00 AM more reviews by NeroliIngwer

This company is scamming the public. Nowhere, either on the website, or on the informercial, does it say that you will be charged $99. It says you are getting these products for an introductory price of $9.95. I ordered online, and only when I received my emailed receipt did I see that they were going to charge my CC $49.95 TWICE! I was outraged. I sent an email immediately and told them what they were doing was dishonest and immoral. They wrote back and said that it clearly says the terms of the agreement on the website. It doesn't! I asked them to point out the exact place where it spells out the terms, and they just wrote back and said, "YOUR ORDER IS CANCELLED." I also talked with someone on the phone at Dermacia just to be sure I wasn't going to be charged, and she said, "I know it doesn't say anything about the $99 charge on the infomercial, but the website clearly spells it out." I told her it didn't as of 10 minutes ago. I cannot believe any celebrity or makeup artist would fall in with these type of people. It is truly shameful. It doesn't matter if they make good products or bad, their business ethics are in the toilet. They might be making money now, but they will eventually pay for such unethical tactics.

by faeryglitter on 8/3/2006 8:58:00 AM more reviews by faeryglitter

yep, this is one crooked organization. but first i'll start with the product. it blows. sucks. is awful. i tried this quite awhile ago so i'm working on memory here, but it was so bad i only put it on once. it was, as someone else said, like spreading clay across your face. i remember in high school we used to have a clay stomp and it was exactly like all that wet, sticky, gray clay we used. well, except for the gray part. but the colours were definitely off too, or maybe it's just b/c the texture was so, so dry. i couldn't blend it at all, not with the brush, not with my fingers, not with a sponge. consequently it was hard to build coverage, so this was NOT full coverage on me. it was just so awful and i was so disappointed b/c i really thought i was going to find *the* foundation. i mean i know infomercials exaggerate but this product wasn't even remotely like what they described. the rest of the stuff in the kit don't make up for it in the least. i kinda liked the two pink "gel" colours though and wish i could find something similar. (actually everyday minerals chit-chat blush with anytime blush on top pretty much achieve the same look, just a different formula) now on to service..dear lord. when i ordered this they weren't only charging shipping for 30 days, so i paid $10 plus $30 for the first month. basically you pay $30/month for three months, so the kit is $100. talk about a ripoff, especially since they claim everything but the foundation are "bonuses". i ended up sending it back and had to pay for my own shipping which was another $10 or so..maybe even more since i got delivery confirmation so i would know it got there. well, it got there all right but i was still being charged for it! i called cs and they said they never got it which wasn't true obviously. then they fed me some bs about how i was supposed to call them first and get a "return number" so they would know it was coming in and would process it faster. nowhere in my package or on their site does it say such a thing. NOWHERE. i figured, send it back, get refund (besides the $20+ i was out for shipping). no such luck. at least they put a hold on charging me more, but it took forever and many, many calls to get my money back. they were all idiots and liars and tried to give me the run-around but i wasn't buying it. finally i got my money back and i will never deal with that s*** again. even if the product were the most amazing thing i had ever tried, i still couldn't recommend it b/c of the horrendous customer service. in short (or long), that's it.

by SkinCareJunkie228 on 6/19/2006 9:11:00 AM more reviews by SkinCareJunkie228

I purchased Dermacia after seeing the infomercial and how it has flawless application. It said the models can be under the lights for hours and it looks like they just applied their makeup. Advised that the makeup doesn't rub off. This stuff is junk. It's like putting clay on your face and then it dries and cracks by the end of the day. And let me tell you, if models can wear it under the lights all day, I sure should be able to have it on my face when I go to the gym - let's just say - don't sweat while wearing this makeup - it literally runs down your face. So it went back before the 30 days and they still charged by credit card for the 2nd payment. I called and they advised it can take up to two weeks to process the credits. So, needless to say, I'm calling everyday to see if the credit has been processed....hopefully the squeaky wheel gets the grease. DON'T WASTE YOUR MONEY ON THIS PRODUCT. 2/21/2007 - Shannon of Florida, USA writes: As most of you, I was SOOO excited to try this "breathable" makeup. And the "breathable" cleanser, toner, and a spray moisturizer??!! Could it be that I'd finally found what I'd been looking for, for my adult acne, oily t-zone and dry cheeks all in one product? NOPE. The cleanser is like baby wash...doesn't take the heavy makeup off. Follow with the toner that STILL doesn't take the heavy makeup off. Follow by the spray moisturizer that feels like a "peel-off" mask that you left on. Again, the make-up is so heavy and thick, the cleanser and toner don't even remove it all. But why shouldn't the makeup be heavy and thick...IT IS 6.65% Titanium Dioxide which is that thick white stuff found on EVERY LIFEGUARD'S NOSE!!! By the time you pay $9.95 s/h to you and the shipping back to Dermacia, and WAIT FOR THEM TO GIVE you your return. they wont. scam scam scam scam scam scam scam scam !!!! 2/19/2007 - Donna of Ohio, USA writes:

I have really tried to use these products because I had such high hopes based on the informercial. After 2 weeks, I have finally given up and am sending it back. I cannot get the colors to match my skin, no matter what I do and it is way too difficult to apply. I tried fingers, brush and sponge, with/without water and moisturizer. It always looks too heavy and unnatural. I don't like the feel of it on my face either. The cleanser was O.K. but the moisturizer made my skin burn. Grossly overpriced mediocre products. I hope I get my money back. 2/19/2007 - Martha of Texas, USA writes: This product was worthless. Even worse then the product was the over two hour hold for customer service Never got RETURN. Thank goodness for speaker phone. 2/18/2007 - Jac of Texas, USA writes: I saw the infomercial for Dermacia Pro (the one with Rachel Hunter - not the Dermacia MD/lycogel, the stuff you can get from a dermatologist), and was really excited to try it. I have adult acne, and was thrilled with the prospect of makeup that could cover my scars & blemishes AND clear up my skin. I was really disappointed. I watched the video and put it on - it was so thick it was hard to apply evenly, and it smelled horrible. I wore it for a while to give it a chance, but it got cakey and looked like poor quality makeup on me. It also made my face feel rubbery - and was really hard to wash off. I read some reviews and tried some of the application advice I found, but it didn't work, so I ended up returning the product 3 days after it arrived, i got scammed. Lost tracking number wont return! Disappointing. 2/1/2007 - Helene of Massachusetts, USA writes: Really gave this a fair try,but it is just not that great,especially considering the 99.+s+h pricetag!I have dry skin with smokers lines around mouth and some age spots.It absolutely does not cover the spots and believe me I tried!Accentuated lines.I also do not like this 2 different colors thing so many companies are now doing.I just don't have the time or inclination to try to mix and find the right match for my skin.Isn't that their job?At least we should have the choice of 1 or 2 colors and whether we want the cleanser,toner,moisturizer.Also needs a seperate concealer.I sent it back! 1/27/2007 - Laura of New Jersey, USA writes: The infomercial product is not the real Dermacia MD (formally known as lycogel) that celebrities use. What you get is Dermacia PRO which quality wise is comparable to the lowest end drugstore make-up, seriously. This stuff is so cheap and looks even cheaper on. It does not apply easily at all like they claimed. And even after its caked on (because thats the only way it applies) it still doesn't cover imperfections. I am so dissapointed i got scammed. 1/26/2007 - Linda of Pennsylvania, USA writes: Telemarketer advised that product could be returned free of charge with Manufacturer paying for postage. Not so. I did not like the product. It was to Fake looking. The day after I returned it I broke out with a rash all over my fact. Has anyone else had this problem? Hopefully I will receive a refund Does live up to any claims 1/25/2007 - Dolores of California, USA writes: on a scale of 1-10 the product rates 1.The deceptive way they handle the charge of $99 for 2 bottles is as fake as the makeup.It is not a free trial & does not do what they say. It's all deceptive & doesn't live up to any of its claims. 11/10/2006 - Kate of Washington, USA writes: The color was terrible, the moisturizer didn't, and the foundation looked like it was caked on. I returned it right away, and I'm still waiting for the credit to show up. 8/2/2006 - Cindy of Texas, USA writes: I was excited to receive this product, but of course I was disappointed. The product made my face oilier and was a big mess. The colors for your eye shadow and blush makes one look like a clown. It was terrible I ship it back the next day, never received # yet!!!!!!!! 3/9/2007 - Andrea writes: Dermacia is AWFUL!!! I am still in an ongoing battle with them. I purchased the 30 day free trial and sent it back after i realized the makeup was cake-ish and actually made me break out, and i usually don't break out. It felt thick and it looked kind of fake. The colors didn't match, and when i sent it back to them in the mail, they say three months they still haven't recieved it, i find that highly wrong, also they took the 50 dollar charge out of my account anyways, and i'm fighting to get my money back, they wont give it to me. They told me if i had a receipt showing the tracking number of the package that i sent to them, that i could get my money back, however i live in a small town and the receipt doesn't say, shipped to blah blah dermacia on this date and heres the tracking number. It says my post office name and 9.95 transaction, it doesn't say 9.95 shipping and handeling. I am so mad, then the supervisor advised the person in charge of email to block my account name, and to tell me not to contact them again because they don't know how to deal with customers like me. I am furious. DONT WASTE YOUR MONEY, i really wish i didn't. I read reviews that were bad and good before i got it, but seriously, it is true, they are scamming people, and they SUCK!!!!! They are scamming everyone! someone do something! 3/6/2007 - Helene writes: This product was just a drug store quality foundation,most definately not worth $100.00.I returned it and was still charged on credit card.When I called I was told they never received return,just like other people.I lost tracking #,but I KNOW they got it back.DO NOT BUY THIS!!!!They will not honor money back guarentee!!!I plan on reporting them,I hope other people follow suit!!!! 2/27/2007 - Kimberly writes: I tried Dermacia..didn't like it..returned it well within the 30 day guarantee..they still charged me 49.99 after they received the product back..they tried to say they didn't receive it until I gave them the tracking number where they received it..I spoke to many reps only to be told that it was a computer glitch or excuse after excuse. I was told that managers and owners DID NOT take calls..it seemed all their supervisors were busy and unavailable..the one I finally did talk to was so rude it was a waste of my time. I even left 3 messages for the President of Operations with no response..It is my opinion, but this company is very unprofessional and I feel as though they falsely advertised. You don't go ahead and charge a person 49.99 when you get the product back within the amount of time you advertise. That is not right in any way. Plus I was told by a rep that this company prefers to sweep complaints under the rug and hope they just go away. This is day 7 since they were supposed to credit my account, no show yet. I will never do business with Dermacia again. Very bad experience. 2/14/2007 - Laura writes: I received the product 3 weeks after i ordered it online and it was not at all what the infomercial claimed it to be. i only tried it that one day and returned it less than a week later. I was prepared to pay shipping but the post office told me it was able to be just shipped back to the return address so i figured that was that. More than 2 weeks later i noticed Dermacia had charged me 1 payment of 49.99 so i called to verify that they had received my return and credit my account and not charge me again. The first phone call they told me that they did not receive the product yet but they could credit my account with a proof of return. I told them i had no proof of return and that the post office just took it back. They told me then there was nothing they could do for me. Fair enough. I then contacted my post office and they did have a tracking number for me so i called dermacia back and received a whole new story from them....The POST OFFICE tracking number was not in their system (yeah right) and that my 30 day free trial was now expired. I am FURIOUS! i received the product 3 weeks after i ordered and returned it maybe 5 days later how is that a 30 day free trial when i didn't even have it for 30 days? I have a tracking number from a US post office that can even indicate the date it was sent back. I notified my bank with my US post office tracking notice not to authorize another transaction and am currently fighting the already made transaction....that is the only way to handle these scammers. Also i have read other complaints that have said they did not need to pay shipping for returning either. 2/13/2007 - M. Gravely writes: i tried this product it dose nothing they claim.it dont hide scares plus it made my skin very tight and dry. I ALSO WAS LEFT WITH A LOT OF REDNESS for 2weeks.icalled the company all they said send it back.They promise u a refund which u will never get.so a warning aboat Dermacia its no good plus the product cost a 150.00 and u wont get your refund.please beware.

STOP DERMACIA

Thursday, March 15, 2007

Rachel Hunter needs to be warned/ Email Her your complaints! To:rachelhunter@rugbycontracts.co.nz

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